0000009104 00000 n 0000007891 00000 n 0000131560 00000 n 0000071347 00000 n 0000073741 00000 n 0000075261 00000 n First thing I would do is look at the logs of the modem for the time you can't access it. Factory Reset. 0000076101 00000 n 0000007367 00000 n Wait until the Power, Receive, Send, and Online LEDs are solid. 0000044160 00000 n 0000075115 00000 n 0000032153 00000 n 0000002793 00000 n Disconnect the coaxial cable from the modem. 0000025535 00000 n
0000070505 00000 n 0000071003 00000 n 0000070560 00000 n 192.168.1.x seems to work though. It’s easy to replace your modem with the Self-Install Kit we sent you. 0000073391 00000 n cable modem without issue. I did all the layman remedies on the tech support script, checked for loose cables etc. 0000074652 00000 n If not, I would look at your network. 0000074229 00000 n I might try that, although I had the current setup with my old (old!) 0000073154 00000 n 0000037953 00000 n 0000004499 00000 n The gateway is actually an Ubuntu Linux server with 3 NICs. 0000005971 00000 n
0000074475 00000 n 0000072272 00000 n The following troubleshooting steps are to be followed in sequence: With the proper setup, the Online LED should be solid green, and the Link LED should either be amber or blue. 0000072959 00000 n 0000074555 00000 n So the connection to the internet is not totally dead... How often do you have to reboot the modem? 0000070903 00000 n 0000069702 00000 n trailer <<34053F9FC04A49B3A41CF2FBBDE4C675>]/Prev 663969/XRefStm 2793>> startxref 0 %%EOF 758 0 obj <>stream your Home Phone Arris TG2472 modem Error Cause Solution No available coaxial outlet to connect the modem Contact Cogeco technical support to arrange for a technician to complete a professional installation. 0000075724 00000 n If still within the warranty period, we might be able to swap... 28LockedQAM256945000000 Hz-12.4 dBmV35.0 dB10029LockedQAM256951000000 Hz-12.4 dBmV33.7 dB0030LockedQAM256957000000 Hz-12.7 dBmV34.1 dB0. Plug the cable modem into the wall outlet. How do I troubleshoot Internet connection issues with my SB6141? If this is not the behavior that the SB6141 is displaying, please refer to this table for more information regarding LED behavior. How do I replace my Cogeco modem? I also run this graph on Google's DNS server with similar results. 0000086329 00000 n To me that is cellular ingress from someplace close by, but it could also be other things too. When it's in the bad state I cannot get to this page: Wow, that's a complicated setup! Did you purchase the modem from Cox? A few months ago my ancient modem was upgraded by Cox to an Arris CM8200A. Notice how your downstream channels around 900Mhz is below 36 while all your other channels are 40-41 SNR. The modem will try to resynchronize with the Cogeco network, which can take up to 2 minutes. Power cycle the modem by disconnecting the power cord for 10 seconds, then reconnect the power cord. Verify that the coaxial cable is connected from the cable port of the SB6141 to the cable outlet.
Contact the cable provider to adjust the signal level to the acceptable level range. 0000075952 00000 n
0000071688 00000 n
A few months ago my ancient modem was upgraded by Cox to an Arris CM8200A.
Launch a web browser, such as Internet Explorer, Firefox, or Safari. 0000073488 00000 n 0000074798 00000 n Sometimes I'm good for weeks, sometimes the problem recurs within days.
0000094603 00000 n 0000071590 00000 n It has 2 internal facing NICs for my Home LAN (192.168.0.x) and a guest network (192.168.2.x, usually has nothing plugged into it). Verify that the Ethernet cable is connected from the. I think what is possible is the newer model has more downstream channels and your picking up interference you modem wasn't capable of connecting to before. I will take the phone system out and put it on my LAN (losing the ability for that box to do it's own QoS for now, but oh well). 0000075359 00000 n Hi BitzNBytez, I suggest a service call so we can rule out any external issues impacting your signal. Here's a graph of ping times from inside my LAN to the modem, and to the main webserver at www.ucsd.edu which is - at least physically - somewhat close to me. By the way, I found an old link where someone appears to be describing a very similar problem with a different flavor of Arris modem: https://www.dslreports.com/forum/r28104006-Why-is-Arris-TM502G-interface-unreachable-when-net-drops. Disconnect the coaxial cable from the modem. Here are my current signal levels.
0000173907 00000 n
0000073300 00000 n That said, without the Ooma box in between I should be able to confirm definitely whether or not the web interface on the modem is indeed inaccessible during the problematic times. I might try that, although I had the current setup with my old (old!) 0000073973 00000 n It's not *that* complicated , especially for purposes of the way the graphs are produced. Internet Forum requires membership for participation - click to join. I turned on my system to check just now and right on cue it did it again! SBG8300: Troubleshooting Internet Connection, TM822G/NA: Troubleshoot Internet Connection.
If the solutions provided in this document do not resolve the issue, please contact the cable operator. Restart the computer. I have heard of some conflicts with routers that use specific IP schemes.
0000074994 00000 n
I have to do it enough that I put in all this ping infrastructure to keep an eye on it, as well as a networked power-strip so I can do the reset remotely (but not use the Cox website which usually doesn't work when the modem ends up in this state). 0000120820 00000 n 0000071931 00000 n Next-generation AC Wave 2 MU-MIMO modem. During the problem ping statistics to the modem were 100% packet loss, but the stats to the UCSD server were about 60% packet loss. The "solution" which works 100% of the time is to reset the modem. 0000072126 00000 n
0000044046 00000 n 0000072029 00000 n So aside from the Ooma phone system sitting in between, it is just like a direct connect to the modem. 0000151401 00000 n 0000070041 00000 n 0000106078 00000 n 0000071785 00000 n 0000074122 00000 n 0000005908 00000 n 0000002356 00000 n Unplug the cable modem from the AC wall outlet and wait one minute. As you can see on July 28th around 4:00am an instance of the problem started which then lasted until I reset the modem just before noon. 0000075578 00000 n 0000006048 00000 n To reset your Cogeco modem, insert a straightened paperclip into the “reset” or “reboot” hole located on the back of the modem. I want to look at some settings, so tried to access the admin UI. 0000019521 00000 n 0000006120 00000 n 0000076347 00000 n Now the problem has gotten so bad I can't even change the channel without provoking an auto-reboot. Installation charges may apply. That's what makes me think it's a IP conflict, but it's odd it would happen so randomly. 0000074896 00000 n Offers lightning fast speeds of up to 1 Gbps. If you see signal related errors, I would look at you downstream power levels and your coaxial wiring. The internals of my LAN don't even factor into this, because all the software involved in producing those is running directly on the gateway system. Also my issue is intermittent so that is not easily explained through IP subnet conflicts, especially since the connection to the Internet itself does not down completely, instead suffering from high packet-loss. Note that this is with the network in the good state.
0000069785 00000 n 0000063954 00000 n 0000072813 00000 n I can see how problems might occur if the direct-connected system is not on the same subnet (192.168.100.x) and the mask is not set correctly.
If you are using one of Cogeco’s newer modems (Arris TG3452 or Hitron CODA-4589), please refer to the sticker located on the back or bottom of your equipment. 0000070660 00000 n Dual band, 2.4 GHz and 5 GHz. 0000073852 00000 n Plug the cable modem into the wall outlet. 0000075831 00000 n 0000073634 00000 n 656 103 0000072716 00000 n 0000006767 00000 n 0000013987 00000 n Press the paperclip in for 3 seconds, then release. 0000081338 00000 n 1995 - 2020 ARRIS Group, Inc. All Rights Reserved. Physically the modem is connected first to an Ooma Telo box which takes the public IP from DHCP. My guess would be a subnet conflict with one of the NICs but to be honest a Linux server is a bit over my head. All the ping stats software is running *on* the gateway, so routing through that system is not an issue for purposes of generating the graphs I showed. 0000143951 00000 n 0000002985 00000 n 0000070124 00000 n
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