What I like about it from a seller's point is that it has three levels to list your items: Grailed (the highest) to Core (the lowest). 1. There is a widespread scam and they do not help you if you're a victim! Then he would resale the same sweatshirt but now in the right size for $160. I was advised to report the fraud to UPS which allowed me to redirect the shipment back to me. Some sellers are good and others are wholly dishonest.
This site is hosting sellers that are defrauding buyers with no reproductions. As soon as i report to Grailed (Adam) they/he never stop communicating with me until i resolve my problem. "Money back guarantee" is a lie. I declined to accept the return because of buyer's remorse.
Will never use again. I am having such difficulty getting in contact with grailed team. BBB remains operational and focused on serving our business community. Until this issue is resolved I will go to every single outlet I can and let this be known.
How BBB Processes Complaints and Reviews. I paid $148 for the sweatshirt, he told me he would buy it back for $120. He was very responsive and helpful. Biggest con:You create a nice description, invest time and effort, you choose "publish" button, then they review your item, and list it or JUST DELETE it. BBB Business Profiles are subject to change at any time. © 2020 Trustpilot A/S. To high fees imo. Truly in awe of their above and beyond assistance. Whether you are attending prom for the first... We’re in this together! Grailed also took immediate action by banning the fraudulent account. Grailed is here for you!
As soon as i report to Grailed (Adam) they/he never stop communicating with me until i resolve my problem. BBB is here to help. After a listing of a item I bought got taken down after I reposted it, I contacted support. I had a problem with my Heroine account.I can not receive an offer. If you're led to believe it's an Authentic Shirt, and you … It has been too difficult to even get in contact with the support team. My customer service guy was nice and easy to talk to. I am a 5 Star seller on grailed with 15 reviews, every single one 5 Stars. Bought a tshirt from GRAILED. Just sold 2 items so far, 79 likes on one item for example, but no request. Learn how to stay safe during COVID-19 in our new guide: Please note that in-person meetups are ineligible for buyer and seller protection. You will not get this in any other platform, and this is where grailed excels.Yes, their recent increase in fees in the middle of the pandemic is annoying but their service more than make up for it. Thank you-Grailed , give Nico a raise. Users who attempt to conduct transactions offsite are almost always fraudulent.
Honestly for people that are looking for certain grailed this might seem like the right website but once you realise how bad their customer service and support really is youll stay away as far as you can.
BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Always great, most sellers are really reliable. Grailed customer service cannot be reached. To make it short, I was dealing with an awful seller who 1) provided the wrong address initially & 2) wanted to return a pair of sandals I had sold because "it didn't fit". Grailed aims to create a community environment for its users, allowing users to communicate with one another and comment on its editorial contents. Users who attempt to conduct transactions offsite are almost always fraudulent. Please note that purchases made through PayPal's guest checkout option are ineligible for buyer protection, though you can dispute them with your bank. So Grailed reimbursed me for the purchase and that was much appreciated as I was bummed out in being scammed. I am blown away by the level of customer service offered by the Grailed team. Photographic evidence, tracking information, and written statements may be required in order to file your case. Fake Merchandise/Deceptive Payment/Billing, Cheated on GRAILED. 24 reviews for Grailed, 1.7 stars: 'Was charged extra currency conversion fee. Don't be naive like I was, take your business somewhere legitimate. My username is ************. Had an issue where I received an unauthentic item and PayPal did not want to cover getting me my money back as it was over the 180 days that they give protection for. In the end, grailed and PayPal protect you and if you don't receive the item you paid for you're eligible for a refund. Some sellers are good and others are wholly dishonest. It's very easy to set up an account to begin buying and selling, which is enabled by PayPal. It was really great to have their support. GRAILED, PAYPAL and the SELLER all are the part of the conspiracy and i have lost my money. Just sold 2 items so far, 79 likes on one item for example, but no request. I am having such difficulty getting in contact with grailed team. I almost just paid the money but then I was like "why am I paying for his mistake?"
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