© 2020 Trustpilot A/S. I recently returned two orders to Oh Polly, due to the awful material and poor quality. pleasantly surprised with the high quality of the fabric. ABSOLUTE SCAM!
DO NOT TRUST THEM THEY DO NOT REFUND YOUR MONEY WHEN YOU RETURN THE ITEMS!!!!!!!!! I'm not the only one who is being let down and ignored by Oh Polly. (As this was my first time dealing with them) I’d certainly be very very reluctant to order again in the future and hope they can work on their refund system to make it more efficient. I’m just relieved to have my money back, Oh polly has so much potential to be a great company as the marketing for it is spot on, but something needs to be done about what goes on behind the scenes, or they’re going to lose consumer trust. It feels more like a leotard that you would wear UNDER jeans, not something you would have your right mind to go out in unless you were on a beach or a stripper.Their customer service is ridiculous, don't respond to emails or instagram messages and reviews of their returns states that the item either gets "lost in the post" or they receive it but do not refund you. Thank you so much for your feedback - we are thrilled to hear you love our brands so much.
No Money Refunded (totalling £118)Although they are usually greart and I understand it is a busy time of year but the phone is non existent and I keep getting generic replies from emails both mail and Instagram asking for the information that I've already given so they are just pasting a reply. xx, After encountering an issue with my return, I contacted Oh Polly Customer Services via Twitter. However it took two weeks to arrive and not in 3-4 days which was written in the shipping options. Totally in love with their clothing! All US returns can be returned here. Hope they could state the actual number of days that the order arrives. I have been shopping from Oh Polly and Bo+Tee for a while now and have loved every collection they come out with- the quality is amazing, the service is amazing and the styles are to die for!! THANK YOU. The quality of the dress isn't horrible, but it's definitely not worth $130, AND it's way too short. I do not recommend them because they are not reliable and its hard to get into contact with any one from the company. She expedited my return for me too. First set: Size 8 top and size 6 skirt. I returned 75.00 worth of items back 2 weeks ago and still waiting for a refund. THEY DO NOT REFUND YOUR MONEY!!! Got sent wrong order & all emails ignored. Oh poly failed to send the tracking number and I was not able to track my order until a week after. please check it with your bank.? Had an issue with a refund and i got help as soon as i emailed by a lovely girl named Ellie :) will defo be ordering from here again, Absolutely love the brand and the clothing the dresses are my favourite and good fitting will be ordering a lot more clothing, Ordered and got my items shipped the same day!
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